Tuesday, October 4, 2011

Haven't Got Your Dark Soul's Pre-Order from Amazon Yet?

Seems they were having supply issues.  I e-mailed and asked them when my product would arrive and i ended up getting this reply.
Hello,
 
I’m very sorry for the inconvenience. 
 
The manufacturer of the game hasn't provided us any copies of the Dark Souls collector's edition till the date of release. We were waiting for the manufacturer to provide more copies of the item so that we can ship it to our customers. We have just received more stock from the manufacturer and we are shipping all pre orders now.

I confirm that we're preparing your order for shipment now, and we still expect to ship it in time for delivery by the date listed in Your Account: October 4. The delivery might happen till 9:00 PM of October 4.
 
I realize how this might have inconvenienced you to not receive the game on the release date. So to compensate you for the inconvenience, I've issued you a $20.00 promotional certificate, which you can use the next time you order an item shipped and sold by Amazon.com. Note: the promotional certificate doesn't apply to items offered by other sellers on our website. 
 
You'll see your available promotional balance at checkout--this amount will be applied to your next qualifying order automatically without entering a claim code. Your promotional balance doesn't appear in Your Account but will always display when you place an order. For more information about using your promotional certificate, including the terms and conditions for using the certificate, visit our Help pages:
 
http://www.amazon.com/help/promotionalcertificate
 
If you haven't received your order by October 4, please contact us. Simply click the following link to contact us again:
 
http://www.amazon.com/gp/help/contact-us/general-questions.html  
 
One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, and I hope you'll give us another chance in the future.
 
We look forward to your next visit. 
So I advise people in my same situation to contact amazon and you may just receive a 20$ promotional credit for your troubles.

No comments: